Custom Gifting FAQ

Below are answers to some frequently asked questions for our custom gifting services!
If you don't see your question below or want to discuss anything involving the process, please reach out to us at hello@lavenderandpinegifting.com and we will be happy to help!

Timing & Quantities:

What is the lead time for Custom Gifts?

Each project is curated and assembled to your needs. We ask for a 6+ week lead time to complete the process (design, sourcing, assembly and shipping). Time of year may impact production as well. We will always be very communicative throughout the process to manage all expectations. Shorter lead times will be assessed to ensure they can be executed.

 

What if I need more gifts than planned?

We will do our best to accommodate any additional gifts outside of your original order. Please note that once an order is placed, the number of gifts can only increase, not decrease, as the inventory will already be ordered.

Pricing Information:

How much are custom gifts? 

For custom projects, costs do vary based on the packaging, products and delivery method you need. Budget is always discussed upfront during the design process to ensure we are a good fit for your needs as we try to be as flexible as possible. Custom gift projects begin at $2,000.

Do you offer refunds?

All sales are final and we do not offer refunds. 

Products & Stationery

Someone else is designing my stationery (gift tags, itineraries, welcome notes) can you include them in the gifts?

Yes! we can provide the correct dimensions to ensure everything fits in your gifts. All stationery must arrive at our location at least 2 weeks before assembly or you are subject to a $5 per gift rush fee. For stationery sent directly to us from a designer, we require tracking information to monitor the shipments. We are not responsible for lost/delayed packages, shipping damages, errors, typos or missing quantities.

Our printing partner is Tulaloo.com and can design beautiful elements that match your wedding vibe for you as well!

 

What if I purchased/want you to include a specific item?

Simply let us know and we can discuss! Recommended products (ie. specific baked goods from a bakery, exclusive products only sold in boutique markets etc.) are subject to a 20% handling and insertion fee per item (receiving, quality control, damaged products, packaging disposal etc). Fees increase on products that need additional coordination and handling like folding, re-packaging etc.We are not responsible for lost/delayed packages, shipping damages, errors, or missing quantities on items that we did not order. 

Delivery & Shipping

Wedding Welcome: We ship to commercial and residential areas Nationwide! We work with your location contacts to determine shipping times and coordination while keeping you in the loop every step of the way. Note: some venues charge for receiving or don't accept shipments. Shipping charges depend on project size.

International Shipping for large scale projects: We only work with Event Planners regarding International events due to the logistical nature of customs. Pallet delivery from the US to your destination is required. 

Local/ Tri-State Delivery: 

We offer in-person delivery to all locations within 100 miles from Norwalk, CT. Delivery fees will vary based total mileage, number of locations and current gas prices. This will be in your proposal!

Please Note:

Sometimes an item can be become out of stock or not available after we order. Here's what we do..

Sometimes, vendors will notify us even after we placed an order that an item is no longer in stock or taking longer than expected to accommodate the quantities needed. Due to the fluctuating marketplace, these things do happen, but we have plenty of experience with solutions. Rest assured, it's our job to find an alternative option that is of equal value and similar design to add to your wedding welcome gifts. We will notify you of this change so you are aware.